Frequently Asked Questions
Common questions about SmartHeal, our CDSS platform, and wound care technology
SmartHeal is clinical decision support software. It measures and documents wounds and does not diagnose or suggest treatment. A clinician checks and accepts every result. Contact us for details of our regulatory position.
SmartHeal supports documentation of common wound types, including pressure injuries, diabetic foot ulcers, venous leg ulcers, surgical wounds, and general chronic wounds.
Yes. 100% of patient data is stored on Australian-based AWS infrastructure, aligned with the Australian Privacy Principles (APPs) and the Privacy Act 1988.
No. SmartHeal works on any standard smartphone - iOS or Android. No additional hardware, lenses, or devices are required.
SmartHeal is built with HL7/FHIR integration on the roadmap. Contact us to discuss your EMR environment.
Our AI targets ±5% measurement accuracy vs manual methods. We use the latest segmentation and detection models. Models are trained for wounds and wound documentation specifically using recent guidelines, with every output reviewed by the clinician. You can book a demo to test for yourself.
A Clinical Decision Support System (CDSS) is software that assists clinicians with documentation and measurement support - without replacing clinical judgment. SmartHeal surfaces information for clinician review; all decisions remain with the treating clinician.